jelivo Frequently Asked Questions

jelivo requires a government-issued photo ID for account verification — acceptable documents include a National ID card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account registered under your name. Documents can be uploaded directly through the Account Settings page. Verification is typically completed within 24 hours.

No. jelivo strictly allows one account per player. Duplicate accounts are a violation of the Terms and Conditions and will result in both accounts being permanently closed, with any associated balances forfeited. If you have lost access to your existing account, use the password reset option or contact support at [email protected] rather than opening a new account.

Click the "Forgot Password" link on the jelivo login page and enter the email address or mobile number linked to your account. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact jelivo support directly at [email protected] with proof of identity so the team can assist you securely.

To permanently close your jelivo account, contact the support team at [email protected] with the subject line "Account Closure Request" and include your account username. Before closure is processed, any remaining balance will be paid out to your registered withdrawal method provided all verification requirements are met. Note that permanently closed accounts cannot be reopened — if you need a temporary break instead, consider using the self-exclusion or cooling-off tools in Account Settings.

To deposit via bKash on jelivo, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction details, and complete the payment using the bKash app or USSD code on your registered mobile number. Deposits via bKash are credited to your jelivo account within minutes. The minimum deposit via bKash is ৳500.

Nagad deposits on jelivo are processed instantly in most cases — your account balance is updated within 1 to 5 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, check your Nagad transaction history to confirm the payment was sent successfully, then contact jelivo support with your transaction reference number for a prompt resolution.

The minimum withdrawal amount on jelivo is ৳500 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum is ৳1,000. There is no maximum single withdrawal cap for verified accounts in good standing, though very large withdrawals may require additional identity verification as part of jelivo's standard security procedures.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 24 hours of the request being submitted, depending on the time of day. Bank transfer withdrawals may take 1 to 3 business days. All withdrawals are subject to a completed KYC verification on your account — unverified accounts cannot process withdrawals. Once approved internally, funds transfer times depend on the receiving payment provider.

jelivo does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges as per their standard fee schedule. jelivo recommends checking your mobile banking app's fee information before initiating large transfers so there are no surprises on the receiving end.

Yes, jelivo supports bank transfer deposits from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and others. Select "Bank Transfer" in the Deposit section of your jelivo account to view the available bank details and reference instructions. Ensure you use the exact reference number provided to avoid delays in crediting your deposit. Bank transfers typically take 1 to 3 business hours on weekdays.

To bet on cricket on jelivo, navigate to the Cricket section from the main menu. You will find a full schedule of upcoming matches including BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Select the match you want to bet on, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is available on selected matches with real-time odds updates.

jelivo's Slots section features hundreds of titles from leading game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Players can browse by provider, theme, volatility, or RTP percentage. Popular titles include high-RTP video slots, classic fruit machines, and branded jackpot games. New titles are added regularly. All slots on jelivo use certified random number generators (RNGs) to ensure fair and unpredictable outcomes.

Yes, jelivo is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. The mobile interface adapts automatically to your screen size, giving you access to the full game library, deposits, withdrawals, account settings, and live betting from your smartphone or tablet. A stable internet connection (4G or Wi-Fi) is recommended for live casino and in-play betting.

RTP (Return to Player) varies by individual slot title on jelivo. Most games from Pragmatic Play and NetEnt carry RTPs between 95% and 97%, which is competitive within the industry. The RTP for each game is listed in the game's information panel — tap the "i" icon in-game to view it. jelivo only hosts games from certified providers whose RTP figures are independently audited and verified.

When betting on BPL (Bangladesh Premier League) matches on jelivo, standard cricket betting rules apply: a match must reach its minimum completion threshold (typically 5 overs per side in a T20) for bets to stand. If a match is abandoned before that threshold due to weather or other factors, bets are voided and stakes returned. Specific market rules — such as top batsman or total sixes — are detailed in the individual market's terms, accessible from the bet slip.

jelivo offers a welcome bonus to newly registered and verified players on their first deposit. The bonus amount and percentage are displayed on the Promotions page at the time of your registration — offers may vary based on current campaigns and seasonal events. To qualify, you must opt in during the deposit process and meet the minimum deposit threshold. Check the Promotions page for the current offer details and any applicable wagering requirements.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet your bonus amount before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawal is unlocked. jelivo displays the exact wagering requirement for every bonus in the bonus terms on the Promotions page. Cricket and slots bets typically both count toward wagering, but contribution rates may differ.

Yes, jelivo bonuses have an expiry period that begins from the date the bonus is credited to your account. The standard expiry window is 7 to 30 days depending on the specific promotion — the exact expiry date is shown in your Bonus section under Account Settings. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings will be removed from your account automatically.

jelivo rewards regular players through a tiered loyalty programme. As you accumulate activity points through real-money bets on cricket, slots, and live casino games, you progress through loyalty tiers that unlock increasingly generous perks — including reload bonuses, cashback on losses, faster withdrawal processing, and dedicated account management at the higher VIP levels. Your current tier and point balance are displayed in the Rewards section of your account dashboard.

jelivo uses 256-bit SSL encryption on all login, registration, deposit, and withdrawal flows to protect your personal and financial data. The platform's games are sourced from certified international providers using audited RNG technology, ensuring fair outcomes. Player funds are held separately from operating funds. jelivo maintains strict KYC procedures and a responsible gaming framework including self-exclusion tools, giving Bangladesh players a secure environment to play.

jelivo protects your personal data through end-to-end SSL encryption, role-based internal access controls, and secure encrypted storage for sensitive fields including passwords and payment identifiers. jelivo does not sell or share your data with unaffiliated third parties for marketing purposes. For the full details of how your data is collected, used, and retained, see jelivo's Privacy Policy at jelivo.bid/privacy-policy.

The minimum age to register and play on jelivo is 18 years. jelivo is strictly an adults-only platform. Age verification is conducted during the KYC process, and any account found to belong to a person under 18 is closed immediately. If you are a parent or guardian concerned that a minor may have accessed the platform, contact [email protected] without delay.

To activate self-exclusion on jelivo, go to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. You can select an exclusion period ranging from 6 months to permanent. Alternatively, contact the support team at [email protected] and request self-exclusion directly — the team will process it within 24 hours. During the exclusion period, your account is locked and all promotional communications are suppressed. Self-exclusion cannot be reversed before the chosen period expires.

Yes. jelivo allows you to set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming section. Once a limit is set, the platform will decline any deposit that would cause you to exceed it for that period. Reducing your limit takes effect immediately. Increasing your limit requires a mandatory 72-hour waiting period to protect against impulsive decisions made during a losing session.

jelivo's customer support team is available 24 hours a day, 7 days a week. The best way to reach the team is by email at [email protected] — include your account username and a clear description of your issue in the message. For responsible gaming requests such as self-exclusion or deposit limit changes, use the subject line "Responsible Gaming Request" for priority handling. General enquiries typically receive a response within 24 hours.