jelivo is committed to protecting the personal data of every Player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
1.1 This Privacy Policy ("Policy") describes how jelivo ("jelivo", "we", "us", "our"), the operator of the online gaming platform at jelivo.bid, collects, uses, stores, and protects the personal data of individuals ("Players", "Users", "you") who access or use the jelivo Platform.
1.2 jelivo operates the Platform for the benefit of adult players in Bangladesh and takes its obligations with respect to personal data protection seriously. We are committed to handling your personal data with the highest standards of transparency, security, and respect for your privacy rights.
1.3 By registering an Account on the jelivo Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jelivo Platform.
1.4 This Policy should be read in conjunction with jelivo's Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform. This Policy is written in English and, in the event of any inconsistency between a translated version and the English original, the English text shall prevail.
2.1 jelivo collects the following categories of personal data from Players and Platform visitors:
2.1.1 Identity Data
2.1.2 Contact Data
2.1.3 Financial Data
2.1.4 Account & Gaming Data
2.1.5 Technical Data
2.1.6 Communications Data
3.1 Directly from you: jelivo collects personal data that you provide voluntarily when you register an Account, complete identity verification, make a deposit or withdrawal request, contact our support team, respond to a survey, or participate in a promotion.
3.2 Automatically through Platform use: When you access and use the jelivo Platform, certain technical data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, session activity, and navigation behaviour on the Platform.
3.3 From third-party verification partners: To fulfil our identity verification and fraud prevention obligations, jelivo may receive personal data about you from third-party identity verification service providers. This data is used solely to verify the accuracy of the information you have provided during registration.
3.4 From payment processors: When you use a payment method such as bKash, Nagad, or Rocket, the relevant payment provider may share transaction confirmation data with jelivo to facilitate the crediting or debiting of your Account wallet.
4.1 jelivo processes your personal data for the following specific and legitimate purposes:
5.1 jelivo processes your personal data on the following legal grounds:
6.1 jelivo does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. Personal data is shared only in the following limited circumstances:
6.1.1 Service Providers
jelivo engages regulated third-party service providers to assist in the delivery of the Platform. These include identity verification providers, payment processors (bKash, Nagad, Rocket, and partner banks), customer support platform providers, and cloud infrastructure providers. Each service provider is contractually bound to use your data solely for the purpose of providing the contracted service to jelivo and to maintain appropriate data security standards.
6.1.2 Game Studios
When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe, limited technical data (such as your Player ID and session token) is shared with the relevant studio to facilitate gameplay. These studios operate under their own privacy policies and are regulated entities in the online gaming industry.
6.1.3 Legal and Regulatory Authorities
jelivo may disclose your personal data to competent governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or lawful regulatory request. jelivo will, where legally permissible, notify you of any such disclosure request before complying.
6.1.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of jelivo's business assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.
6.1.5 Fraud Prevention Networks
jelivo may share limited data with industry fraud prevention networks and responsible gaming organisations where such sharing is necessary to protect the integrity of online gaming platforms and the welfare of Players. All such sharing is conducted under strict data-sharing agreements and on a need-to-know basis only.
7.1 The jelivo Platform uses cookies and similar tracking technologies to deliver a consistent, functional, and secure user experience. A cookie is a small text file placed on your device by the Platform when you visit it. Cookies allow the Platform to recognise your device across sessions and to remember your preferences and login state.
7.2 jelivo uses the following categories of cookies:
7.3 Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. You may choose to block or delete cookies at any time; however, doing so may affect the functionality of the jelivo Platform, including your ability to log in and access games.
7.4 jelivo does not use third-party advertising cookies or behavioural tracking cookies that profile your activity across unrelated websites.
8.1 jelivo retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, or for as long as required by applicable law — whichever is the longer period.
8.2 The following retention guidelines apply:
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jelivo's internal data destruction procedures. Anonymised data that no longer identifies any individual may be retained indefinitely for statistical and business improvement purposes.
9.1 jelivo implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
9.2 While jelivo takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is entirely immune to risk. In the event that you suspect your Account has been compromised, you must notify jelivo immediately at [email protected] so that appropriate protective action can be taken.
9.3 Players share responsibility for the security of their Accounts. You must keep your login credentials confidential, use a strong and unique password, and not access your Account from shared or public devices where your credentials may be exposed.
10.1 As a Player on the jelivo Platform, you hold the following rights in relation to your personal data:
10.2 To exercise any of the rights listed above, please contact jelivo at [email protected] with the subject line "Data Rights Request" and include your Account username and a description of the right you wish to exercise. jelivo will respond within thirty (30) days of receiving a valid request.
11.1 The jelivo Platform is strictly intended for adults aged 18 years and above. jelivo does not knowingly collect personal data from individuals under the age of 18. If jelivo becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated Account will be closed immediately.
11.2 If you are a parent or guardian and believe that your child may have registered an Account on the jelivo Platform, please contact us immediately at [email protected] so that we can take prompt action. Provide as much detail as possible to help us locate and close the Account without delay.
12.1 jelivo reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, data processing practices, or Platform functionality. The "Last Updated" date at the top of this document reflects when the current version was published.
12.2 Where amendments are material — meaning they significantly affect how your personal data is collected, used, or shared — jelivo will notify registered Players via the email address associated with their Account, or via a prominent notice displayed on the Platform, prior to the changes taking effect.
12.3 Your continued use of the jelivo Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with an updated Policy, you should stop using the Platform and may request Account closure as described in the Terms & Conditions.
12.4 The most current version of this Privacy Policy is always available at jelivo.bid/privacy-policy. jelivo recommends that you review this Policy periodically to stay informed of how your data is being protected.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jelivo processes your personal data, please contact our team using the details below. All privacy-related enquiries are handled with strict confidentiality.
13.2 jelivo takes all privacy complaints seriously. If you submit a formal complaint regarding our data processing practices, our team will acknowledge receipt within 48 hours and provide a substantive response within thirty (30) days. If you are not satisfied with jelivo's response to your complaint, you retain the right to seek further recourse through applicable channels.
Our Commitments
A quick reference to the core privacy protections that jelivo maintains for every Player on the Platform.
Every login, registration, deposit, and data exchange on the jelivo Platform is protected by industry-standard 256-bit SSL/TLS encryption. Your personal and financial data travels securely and cannot be intercepted in transit by unauthorised parties.
jelivo does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial or marketing purposes — ever. Your data is used exclusively to operate your Account and deliver the jelivo experience you signed up for.
You hold clear rights over your personal data: access, rectification, erasure, restriction, portability, and objection. Submit a request to [email protected] at any time and jelivo will respond within thirty days with a full and transparent account of the data held.
jelivo uses only essential, functional, and analytics cookies — no behavioural advertising cookies that track you across unrelated websites. You remain in control of your browser cookie settings and can adjust them at any time without losing your saved preferences.
jelivo holds your data only for as long as is legally required or operationally necessary. Financial and identity records are retained for five years in line with compliance obligations, after which data is securely deleted or irreversibly anonymised.
Have a privacy concern? jelivo's support team is available around the clock to handle data rights requests, marketing opt-outs, and general privacy enquiries. Formal data requests receive a full response within thirty days as standard.
Your privacy is protected. Explore jelivo's full game library, live cricket betting, and exclusive promotions — all in a secure environment built for Bangladeshi players.